SHIPPING
6 euros domestic shipping (Germany)
12 euros EU shipping
25 euros UK, Scotland, Switzerland
45 euros International shipping
If you don't find your country listed please contact us.
Free standard shipping on all orders above 250 euros.
* The customer must cover duties and taxes on orders sent outside the European Union.
RETURNS
(14 days return policy)
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Return postage costs are the customers responsibility. Returns are not allowed on bespoke orders, since they can't be sold again after their return.
- You can send us an email for the return at
SHOP@MAGATAPROJECT.COM with your name and address and order number, within 7 days since you have received the order, and you have 14 days to return it to us.
- You have to ship the item in the original package unworn, with all the tags attached and in perfect conditions.
- You must use a tracked shipment to return your item in order to avoid missing parcels. Please provide us with a tracking number for the return shipment. We don't take responsibility if the return good is lost because not tracked.
- If a returned item is shipped internationally, mark as "RETURNED GOODS" or "GIFT" to avoid any customs charges. We are not responsible for any charges imposed on packages returned by customs and your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.
- If the item is not returned within a reasonable 14-day timeframe and is not in the conditions stated above, you are not eligible for a refund.
- We do not accept exchanges at the moment because we produce in limited quantities. However, you can return your order, and we'll reimburse you. You can then make a new purchase of the new item via our web shop.
Head to our Shipping & Returns page for more information or contact us.
